Shoe Boil Solutions

Terms & Conditions

1. Introduction

Welcome to Monster Horse Products! Our mission is to provide high-quality equine care products while ensuring your shopping experience at monsterhorseproducts.com is smooth, secure, and hassle-free. By using our website, purchasing our products, or engaging with our services, you agree to the following terms and conditions.

 

2. Returns & Exchanges

2.1 General Return Policy

If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it.

  • The product must be in its original condition, with all parts, accessories, and packaging included.
  • Before returning an item, you must contact us at 1-657-464-9078 to obtain a Return Authorization Number (RA#) and shipping instructions.
  • A copy of your original invoice must be included with your return. Clearly write the RA# on the outside of the shipping package and on the packing slip.
  • We encourage you to tell us why you are returning the product so we can improve our service.

2.2 Return Shipping

  • Return shipping costs are non-refundable unless the return is due to our error (e.g., damaged, defective, or incorrect item sent).
  • We do not accept COD returns.
  • For your protection, we recommend using prepaid shipping via UPS or FedEx and keeping the shipping receipt and tracking number.
  • We are not responsible for lost or damaged return shipments.

2.3 Refunds & Exchanges

  • Refunds will be issued to your original payment method once the return is processed.
  • If you paid by check, your account will be credited.
  • For exchanges, a credit will be issued for the returned item, and the new item, including shipping and handling, will be charged separately.

 

3. Missing, Damaged, or Defective Items

3.1 Reporting Issues

If you receive a missing, damaged, defective, or incorrect item, you must contact us via phone or email within 5 days of receipt.

  • After 30 days, you must contact the manufacturer directly for defective or damaged merchandise.
  • Our customer care team will guide you through the return or replacement process.

 

4. Order Processing & Shipping

4.1 Order Fulfillment

  • Orders are processed and shipped Monday through Friday (excluding holidays).
  • Shipping times may vary based on location and carrier delays beyond our control.

4.2 Shipping Costs & Liability

  • Shipping costs are non-refundable, except in cases where we have made an error.
  • Monster Horse Products is not responsible for lost, stolen, or damaged packages once they have been handed over to the carrier.

5. Payment & Pricing

  • We accept all major credit cards and secure online payments.
  • Prices are subject to change without notice.
  • Promotional discounts, sales, or coupon codes may have specific terms and expiration dates.

 

6. Privacy & Security

  • We prioritize customer privacy and use industry-standard security measures to protect your personal and payment information.
  • We do not sell, rent, or share your personal data with third parties except as necessary to fulfill orders and comply with legal requirements.

 

7. Intellectual Property

  • All content, images, logos, and product descriptions on monsterhorseproducts.com are the property of Monster Horse Products and may not be copied, reproduced, or used without prior written permission.

 

8. Limitation of Liability

Monster Horse Products is not liable for:

  • Indirect, incidental, or consequential damages related to product use.
  • Injuries or losses due to improper use, application, or modification of our products.
  • Any failure to follow the return, shipping, and refund guidelines outlined above.

 

9. Governing Law

These terms and conditions are governed by and interpreted under the laws of the State of California. Any disputes shall be resolved in the courts of Southern California.

  

10. Contact Us

For any questions, concerns, or return requests, please contact us:

Phone: 1-657-464-9078
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: monsterhorseproducts.com

By continuing to shop with Monster Horse Products, you agree to these terms and conditions. We appreciate your business and look forward to serving you!